Booking terms and conditions

Download PDF version here: Reclaim Your Self Booking Terms and Conditions

YOUR CONTRACT IS WITH Reclaim Your Self of 18 Albert Road, London N4 3RW.

1. BOOKING PROCEDURE

(a) On making a booking with us, each person travelling must accept the terms of these Booking Conditions.

(b) If the booking is made 10 or more weeks in advance of the departure date, payment of a non-refundable deposit of £150 will be due upon receipt of a request from us.
Where a deposit has been paid, a final request will be sent to you approximately 11 weeks before your departure date and payment of the balance of the price of the holiday will become due 8 weeks prior to your departure date. If the balance of the price of your holiday is not paid in time, we reserve the right to cancel your holiday, retain your deposit and apply the Cancellation Charge set out in Paragraph 4.

(c) For bookings made within 10 weeks of the date of departure, the full payment will become due immediately upon confirmation of the booking. Once payment has been made any subsequent cancellation will incur Cancellation Charges as set out in paragraph 4.

(d) Monthly payment plans can be arranged for some holidays. The final payment is due no later than 10 weeks before the first day you are due to arrive on a holiday. Reminders will not be sent for monthly payments. If the monthly payments are not paid in time, we reserve the right to cancel your holiday, retain your deposit and apply the Cancellation Charge set out in Paragraph 4.

(e) Your booking is considered definite and a contract will exist between you and Reclaim Your Self only when an email of confirmation has been sent to you. No contract will exist between us prior to our issuing the confirmation email.

(f) We reserve the right to increase the prices published prior to the time that you book your holiday. Any increase in price will be advised to you before you book the holiday.

2. SURCHARGES

We reserve the right to increase the price of your transfer arrangements to allow for variations in transportation costs due, taxis or fees chargeable for services and the exchange rate applicable to your travel arrangements. No price increase will be made within 30 days of your departure date and in any event, we will absorb any increase which equals 2% or less of the cost of your travel arrangements.

3. HOLIDAY PRICES

Our holiday prices include accommodation, all meals, treatments as advertised and all group yoga classes, unless stated differently in your booking confirmation email.
Our prices exclude flights, travel insurance, tips, excursions, transfers from airports and train stations unless otherwise stated.

4. CANCELLATION BY YOU

You (or any member of your party) may cancel your holiday at any time providing that the cancellation is made by the person submitting the booking form and is communicated to us in writing. Cancellation will take effect the day such notification is received by us. As this incurs administrative costs, we will retain your deposit and, in addition, may apply cancellation charges up to the maximum shown below:-

Days Before Departure Cancellation Charge
70 days or more deposit only
30-70 days 75% of holiday cost
Less than 30 days 100% of holiday cost

7. CANCELLATION BY US

Reclaim Your Self reserves the right in any circumstances to cancel your holiday at any time up to 10 weeks before the start date, in which case we will offer a refund in full of all monies paid for your holiday. Reclaim Your Self will not be responsible for any monies you have paid for travel, so please make sure you have adequate cancellation insurance in place.

Important Notes

(a) Compensation payments will not apply if payment for your holiday has not been received by Reclaim Your Self by the stipulated payment date.

(b) Compensation will not be paid if Reclaim Your Self is forced to cancel or in any way change your holiday due to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, technical or maintenance problems with transport, or other circumstances which amount to force majeure.

8. FLIGHTS

We do not book flights for our clients. We may recommend suitable flights, trains and provide directions but Reclaim Your Self is not responsible for your travel plans and arrangements. It is your responsibility to confirm your flight times and check in with your airline before your outward and return journey.

9. OUR LIABILITY TO YOU

(a) We accept responsibility for ensuring that the holidays that you book with us are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness (see below).

(b) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, together with our suppliers and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or in the course of their employment in the provision of your holiday. We will, accordingly, pay to our client such damages as might have been awarded in such circumstances under English law.

(c) Optional trips booked locally are not our responsibility. However please note the following:-

There are risks inherent with any activity holiday and with physical exercise such as yoga. We strongly recommend that you consult your doctor before travel to advise on your ability to undertake strenuous exercise. You should make him/her and us aware of any medical condition which may affect your ability and comfort when undergoing vigorous exercise.

We ask that you complete our confidential consultation form and let us know if you have a particular pre-existing injury or medical condition when you book so that we can make sure you will be able to fully enjoy your yoga break.

10. COMPLAINTS

If you have a problem during your holiday, please inform a member of our team immediately, who will endeavour to put things right. If your complaint cannot be resolved locally, you must advise us in writing on your return.

11. LOCAL CUSTOMS

Please familiarise yourself with the local customs of the country you are visiting, especially if it is a country with conservative culture or you are visiting an “off the beaten track” location. Clients who are deemed to be acting in a way that is inappropriate in the local environment or towards our local teams or other group members may be asked to leave. No refund will be given in this circumstance.

12. PASSPORTS, VISAS AND HEALTH REQUIREMENTS

You are responsible for ensuring that you have a valid passport and any necessary visas and any necessary or required inoculations or other health requirements.

13. THE CONTRACT

This contract is made on the terms of these Booking Conditions, which are governed by English law and the exclusive jurisdiction of the English Courts.